Covid-19 updates

Manage your trips on My bravofly.com.au

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.

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Has your trip been cancelled?

Want to cancel your trip?

Did you book your trip with a deposit?

Want more information about your next trip/destination?

Covid-19 - everything you need to know about your trip

Here’s how you will be refunded

We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you wait to receive further communication from us. If your trip has been cancelled, you’ll find all the information about our refund process here.

Standalone flight or accommodation only customers:

If you have a flight only or accommodation only booking with us, rather than a package booking, your booking will be managed according to the airline/accommodation provider’s policy. As we act as an agent in the sale of standalone flight tickets or accommodation, we are obliged to follow the rules implemented by your service provider. You will be refunded after we have received a refund from them.

Package holiday customers:

If you booked a package holiday with us (flight/train + hotel or flight + car rental) you will be refunded in accordance with the Package Travel Regulations. We will always communicate your cancellation to you and confirm the refund options available to you.

If you need any help with your package holiday refund, please use the contact form to submit your request to us.

Due to the very high number of requests we have coming in, it may take us longer than usual to manage your refund. We will do all we can to get an update for you as soon as possible.

Theatre customers:

If you booked theatre tickets on lastminute.com website via our partner Encore and your performance is cancelled, our partner Encore will email you to let you know the options available to you as soon as the show/venue confirms. This can sometimes take a few days as many of them are minimally staffed in accordance with the regulations. All bookings are managed in order of priority based on the date of the show.

If you have any queries related to your theatre tickets, you can contact Encore directly via the contact form.

Remember: if the relevant authorities have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.

Go to account area

Want to cancel your trip?

Manage your booking from your customer account.

We know this pandemic has impacted thousands of our customers and their travel plans. In the last few weeks, we’ve worked tirelessly to simplify the cancellation and refund procedures on our site.

You can now manage your booking through your customer account, on our site. Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the most imminent departures.

All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.

Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.

Go to account area

Want more information about your next trip/destination?

Here are a series of useful links to keep you up-to-date:

As you know, the situation is continuously evolving, and we may not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the globe continue to implement stricter restrictions on movement and travel for their own citizens and foreigners.

For the latest country-specific information, please consult the relevant travel guidelines of the government. There you’ll find the full country directory listed in alphabetical order, with the most up-to-date information concerning each individual destination. You can also check for updates on your destination of travel by visiting the government or Foreign Affairs website of the country you’re travelling to.

To stay updated on the status of your flight, please visit the airline’s website directly. Many airlines are allowing customers to change their travel dates, subject to availability. Below you’ll find the website links for all the major airlines our customers have booked with. We’d like to thank you again for your patience and understanding during these difficult times.